Payment to be made within 28 days of submission of an invoice. Invoices to be issued at the end of each block of 6 weekly sessions. Payment by cheque or BACs.
Cancellation and missed session policy
The required notice for cancellation is 48 hours. Where there is less notice, or if the client fails to attend their appointment, then the full fee will be charged.


Confidentiality is an integral part of counselling and psychotherapy and is seen as essential to building the therapeutic relationship and ensuring the client’s sense of safety. The therapeutic process encourages the client to be as open and honest as possible and inevitably personal experiences and sensitive information is disclosed. It is vital therefore that the client can trust that everything discussed will remain completely confidential. All information will remain confidential unless both the client and therapist agree to discuss something with a third party, this will include necessary disclosure for the purposes of the client's insurance company, when they are instigator of the counselling service. This includes any reports that the insurer require. Confidentiality might be broken if there is a serious risk to a child, to the client’s life or if another person’s life was at risk; alternatively, in the rare instance where the therapist was liable to civil or criminal court proceedings if they did not disclose client information. If at all possible this would be discussed at length with the client beforehand and everything would be done to safeguard client confidentiality despite.

Handling of personal information.

North West Therapy Counsellors holds all records securely and ensures the utmost confidentiality in the treatment of any information held about its clients. No information will be disclosed without the client’s written permission, except under certain rare legal circumstances (e.g. Child Protection). Christine Hall and Alrick Fletcher subscribe to the BACP Code of Ethics for Counsellors and Psychotherapists. Copies of these codes, are available on request. All Associates working at the practice are fully insured for professional liability and indemnity.

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